Billing Overview

The Billing page provides a comprehensive view of your subscription, usage statistics, and billing information. Manage your plan, track usage, and understand costs.

Subscription Management

Current Plan

Your active subscription plan determines:

• Monthly base cost
• Included usage limits
• Overage rates
• Available features

Plans are billed monthly and renew automatically. You can upgrade, downgrade, or cancel at any time.

Plan Limits

Each plan includes:

• Conversations per month: Maximum number of conversations across all channels
• Voice minutes: Total voice call minutes included
• SMS, Chat, Email: Unlimited messages (subject to fair use policies)

Subscription Actions

• Manage Billing: Opens Stripe billing portal to update payment method, view invoices, or change subscription settings
• Cancel Subscription: Cancels at the end of current billing period. You retain access until the period ends
• Reactivate Subscription: Restores a cancelled subscription immediately

Usage Tracking

Current Period Usage

Track your usage for the current billing cycle:

• Total Conversations: Count of all conversations this period
• Voice Minutes: Total call minutes used
• SMS Messages: Total SMS messages sent/received
• Emails: Total emails processed

Usage resets at the beginning of each billing cycle.

Overage Charges

Additional charges apply when you exceed plan limits:

• Conversation Overage: Charged per conversation over your limit
• Voice Minute Overage: Charged per minute over your limit

Overage is calculated at the end of each billing cycle and added to your next invoice.

Projected Total

Estimated total cost for the current billing period, including:

• Base plan price
• Projected overage charges (based on current usage rate)

Final amount may vary based on actual usage through the end of the period.

Payment Processing

Payments are processed securely through Stripe. You can:

• Update payment methods
• View payment history
• Download invoices
• Manage billing settings

All payments are processed automatically on your billing date.

Trial Accounts

Trial accounts have:

• Limited access to features
• Full functionality during trial period
• Automatic conversion to paid plan (if subscribed) or suspension (if not)

Trial data is preserved when you subscribe to a plan.

Invoices

View and download invoices for:

• Monthly subscription charges
• Overage charges
• One-time purchases
• Refunds or credits

Invoices are available in PDF format and can be downloaded at any time.

Next Steps

• Compare plans in Plans Guide
• Understand usage tracking in Usage Guide
• Manage subscription in Stripe billing portal
• Contact support for billing questions