Training Context Overview

The Training Context system helps your AI assistant understand your business by providing context from multiple sources. This context is used to answer questions, provide accurate information, and deliver personalized responses.

What is Training Context?

Training context includes:

• Products: Your product catalog with pricing and details
• Documents: PDFs, Word docs, and other files with business information
• Website: Content crawled from your website
• Instructions: Custom instructions that guide AI behavior

All context is combined and made available to your AI during conversations, enabling it to provide accurate, contextually-aware responses.

Character Limits

Training data has character limits based on your plan:

• Starter Plan: 2,500,000 characters (2.5 million)
• Professional Plan: 10,000,000 characters (10 million)
• Business Plan: 30,000,000 characters (30 million)

What Counts Toward Limits

Character count includes:

• All product descriptions and details
• All document text content
• All website crawled content
• All instruction text

Exceeding Limits

When you exceed your character limit:

• You cannot add new training data
• Existing data remains available
• Upgrade your plan to increase limits
• Delete unused data to free up space

Usage Dashboard

The usage dashboard shows:

• Total characters: Current usage across all data types
• Character limit: Maximum allowed for your plan
• Usage percentage: How much of your limit is used
• Breakdown by type: Characters used per data type

Usage Warnings

You'll see warnings when:

• 80% used: Approaching limit
• 90% used: Close to limit
• 100% used: Limit reached, cannot add more

How Context is Used

Your AI assistant uses training context to:

• Answer questions about products
• Reference company information
• Provide accurate details from documents
• Follow custom instructions
• Deliver personalized responses

Context is automatically included in AI prompts during conversations, ensuring responses are informed and accurate.

Best Practices

1. Keep Data Current: Update products, documents, and website content regularly
2. Be Selective: Only include relevant, useful information
3. Organize Well: Use clear names and descriptions
4. Monitor Usage: Check usage dashboard regularly
5. Optimize Content: Remove outdated or unnecessary data

Data Types

Products

Product data helps your AI answer questions about:

• Product features and specifications
• Pricing and availability
• Categories and organization
• Custom product information

Import via CSV upload, CSV URL, or API integration.

Documents

Documents provide detailed business information:

• Company policies and procedures
• Product documentation
• Service descriptions
• Training materials

Supported formats: PDF, DOCX, TXT, MD, XLSX.

Website

Website content is automatically crawled to extract:

• Company information
• Service descriptions
• Product pages
• About pages
• FAQ content

Crawled content is indexed for quick retrieval.

Instructions

Custom instructions guide AI behavior:

• System-level instructions (always active)
• Product-specific instructions
• Behavior guidelines
• Scenario-specific rules

Instructions have priority levels that determine application order.

Next Steps

• Learn about Products - Import and manage product data
• Learn about Documents - Upload and organize documents
• Learn about Website - Configure website crawling
• Learn about Instructions - Create custom instructions