Billing Plans

Detailed comparison of available subscription plans and their features.

Plan Comparison

Starter Plan - $299/month

Included Limits:

• 250 conversations per month
• 100 voice minutes per month
• Unlimited SMS, Chat, and Email

Overage Rates:

• $0.50 per additional conversation
• $0.30 per additional voice minute

Best For: Small businesses getting started with AI lead qualification.

Professional Plan - $599/month

Included Limits:

• 1,000 conversations per month
• 500 voice minutes per month
• Unlimited SMS, Chat, and Email

Overage Rates:

• $0.45 per additional conversation
• $0.28 per additional voice minute

Best For: Growing businesses with moderate lead volume.

Business Plan - $1,199/month

Included Limits:

• 5,000 conversations per month
• 2,000 voice minutes per month
• Unlimited SMS, Chat, and Email

Overage Rates:

• $0.40 per additional conversation
• $0.25 per additional voice minute

Best For: High-volume businesses requiring maximum capacity.

What Counts Toward Limits

Conversations

Each conversation counts once regardless of:

• Number of messages exchanged
• Conversation duration
• Channel type (voice, SMS, chat, email)

A conversation is created when:

• A phone call is answered
• First SMS message is sent/received
• Chat widget opens and first message is sent
• Email thread is created

Voice Minutes

Voice minutes are measured from:

• Call start (started_at) to call end (ended_at)
• Includes all time: active conversation, hold time, transfers, pauses

Unlimited Channels

SMS, Chat, and Email are unlimited, meaning:

• No per-message charges
• No monthly message limits
• Subject to fair use policies
• No throttling under normal usage

Plan Features

All plans include:

• AI-assisted lead qualification
• Multi-channel support (voice, SMS, chat, email)
• Real-time conversation tracking
• Analytics and reporting
• Email workflows
• SMS workflows
• Training context management
• API access

Upgrading and Downgrading

Upgrading

• Takes effect immediately
• Prorated charges for remainder of billing cycle
• Higher limits apply immediately
• Lower overage rates apply immediately

Downgrading

• Takes effect at end of current billing period
• You retain access to current plan until period ends
• Lower limits apply at start of new period
• No refunds for unused time

Choosing the Right Plan

Consider:

1. Expected conversation volume: Estimate monthly conversations
2. Voice call usage: Estimate monthly call minutes
3. Growth plans: Choose plan that accommodates growth
4. Overage costs: Calculate if overage would be cheaper than next plan

Cost Calculation Example

Scenario: 300 conversations/month, 150 voice minutes/month

Starter Plan:

• Base: $299
• Overage: (300-250) × $0.50 + (150-100) × $0.30 = $25 + $15 = $40
• Total: $339/month

Professional Plan:

• Base: $599
• Overage: $0 (within limits)
• Total: $599/month

In this case, Starter with overage is cheaper, but Professional provides more headroom.

Next Steps

• View current usage in Usage Guide
• Understand billing in Billing Overview
• Upgrade or change plan in Billing page
• Contact support for plan recommendations